Support

Email support@tillspark.com and we will reply by email. Tell us what you were doing, what you expected and what happened, and add a screenshot if you can.

Run a shop? Go to support for businesses.

My receipt is not in the app

Scan the code on the shop’s screen again. If you were offline, the receipt shows “Sync pending” and appears once you are back online.

I want to return something or get a refund

Returns are handled by the shop. Open the receipt in the app and show its Secure code at the till.

My points are missing

Each shop sets its own loyalty rules. Points are added when you save a receipt from a shop that offers them. If something still looks wrong, ask the shop or write to us.

A problem with an order or booking

Contact the shop first: it prepares the order and keeps the booking. If you cannot reach it, write to us with the order number.

Your account and your data

• Delete your account
• Privacy — questions about your data go to privacy@tillspark.com
• Terms